Privacy Policy

Welcome to GEMS Child Development Centre ("GEMS", "GEMS CDC", "we", "us", or "our"). We value your privacy and are committed to protecting the personal information of our clients, including children under our care and their parents or guardians. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us regarding our child development, therapy, and assessment services. By accessing or using our website, or by enrolling your child in our programs, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

Personal Information

When you contact us, book a consultation, or submit an enquiry, we may collect:

• Parent/Guardian Full Name
• Child's Name, Age, and Date of Birth
• Phone Number and Email Address
• Appointment and Consultation Details
• Developmental, behavioral, speech, or therapy-related history shared during assessment or consultation
• Information voluntarily provided through contact forms, WhatsApp messages, emails, or other communication channels

Sensitive Personal Information

Given the nature of our services, we may also collect sensitive information relating to a child's health, development, behavior, and therapy progress. This information is collected only with parental or guardian consent and is used strictly for the purpose of providing appropriate assessment, therapy, and care.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Pages Visited and Time Spent on the Website
• Website Usage Data through Cookies and Analytics Tools

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and appointment requests
• Provide assessments, consultations, and therapy-related services (Speech Therapy, Occupational Therapy, Behavioral Therapy, Special Education, and Counselling)
• Maintain accurate client and therapy records where applicable
• Track a child's developmental progress across sessions
• Improve our website functionality and user experience
• Send appointment confirmations and reminders
• Communicate important service-related information to parents/guardians
• Comply with legal and regulatory requirements
• Improve the quality of our services

Data Security

We take appropriate technical and organizational measures to protect personal and health-related information from unauthorized access, disclosure, alteration, or destruction to support ongoing care, or as required by applicable laws and regulations.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your or your child's personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permissible
• Withdraw consent for marketing communications
• Withdraw consent for the collection or use of your child's information, subject to any ongoing care obligations

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our services are specifically designed for children, and we collect information about children only with the knowledge, consent, and involvement of a parent or legal guardian. We do not knowingly collect personal information directly from children through the website without such consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be posted on this page along with a revised "Last Updated" date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: